The deposit is refundable if a change or cancellation is received with a minimum of 30 days notice. If changed or cancelled with less than 30 days notice the deposit is non refundable.
The total value of the booking may be charged if changes or cancellations are made with less than 48 hours notice.
The total value of the booking will be charged for changes or cancellations on the day of arrival or in the event of a no show.
In the unlikely event of us cancelling the reservation a full refund of any money taken will be made. Our liability would not extend beyond this refund.
The Letchworth is strictly non smoking and non vaping. It is illegal to smoke anywhere in the Guest House and a £250 charge for a deep clean will be made should you be found smoking or vaping inside.
You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur.If any damage is caused you are responsible up to the full cost of replacement or repair. This also applies to anything that goes missing from your room during your stay.
One set of keys lost will incur £25 charge for a replacement.